FAQs

Of course, its part of our comprehensive service. We would act as your advocate utilising our expert knowledge on the rental market. Our invoicing systems keep our staff members up to date with upcoming rent reviews and/or Lease renewals, with sufficient timeframes, in order to negotiate expediently on your behalf and secure a good settlement. We would endeavour to save costs on your behalf unless the matter becomes acrimonious and we then require legal input. We pride ourselves in effecting our Landlord’s requirements and treating Tenant’s fairly in order to promote a good working relationship between the parties.  

You may place your property on the market at whatever rental amount you wish. However, keep in mind that it is market demand and lettings evidence that sets the Market Rent, and if the market (i.e. prospective Tenants looking for a rental property) think that the asking rent is too high, your property may stay vacant longer than necessary. In the case of rent reviews, we will always offer you independent professional advice and what is achievable prior to any negotiation. Nonetheless we act on your formal instructions should you have an expectant return from your property.

This is entirely your choice. It is standard practice for us to sign these documents on your behalf, subject to prior consultation. We will of course keep copies of any documents signed on your behalf and forward them when requested for your records.

Yes. You may give us some special instructions in relation to your property and the way it is managed, provided the instructions are lawful. These special instructions will need to be either specified in the Management Agreement or provided in writing to keep on record. We remind you that we offer a bespoke management service as what one client may prefer is different to the way you run your investment properties and this can be discussed at any time we act as your Property managers.

Not to worry, we have copies of statements on file and we can reproduce these at any time for your records.

Landlords are paid on a quarterly basis, unless otherwise agreed, and we do offer ‘cash-in-advance’ transactions where necessary. Once rents are collected, processed and cleared, we keep our files and statements up to date in order to keep track of arrears. A quarterly statement is prepared, filed and a copy sent to you via post or email and after deducting fees, invoices and an additional sinking fund or cash-in-advance payments throughout the relevant quarter. Net funds will be issued to Landlords in a method of their choosing, typically via cheque or bank transfer. Bank charges may apply depending on the timing and regularity of the transfers.

No. We have our own bank accounts where monies are deposited upon receipt from Tenants and distributed accordingly in a transparent manner to ensure accountability in all cases. We also have a separate bank account for deposits held on behalf of Landlords and an additional sinking fund account which clients can make full use off, under formal instructions.

Yes, we are happy to work with any insured contractors you have a working relationship with, except in emergency situations, unless otherwise agreed. If an issue in a unit needs immediate attention and we are unable to reach your contractor, we will use one of ours to ensure the issue is taken care of in a timely manner.

Yes, we have our own sales/lettings team to service the needs of our management clients via BFA Estate Agents. For information on how we can help you sell your property or assist you in buying another property, contact our property manager so that we can liaise internally with BFA Estate Agents.